Shipping & Returns

Effective Date: June 30, 2025

Last Updated: June 30, 2025

 

This Shipping & Returns Policy outlines the terms under which orders are processed, shipped, and addressed in case of delivery-related concerns. By placing an order with Sramana Publications LLP, you agree to the following conditions.

 

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1. Shipping Terms

 

• Shipping Locations: We currently ship across India. For international shipping, please contact us directly before placing an order.

• Processing Time: Orders are generally processed within 3–7 business days. Delays may occur due to volume, location, or unforeseen circumstances.

• Tracking Information:

  At present, we do not provide real-time tracking IDs. This functionality is under development. However, customers may contact us post-purchase for status updates, and we will assist manually to the best of our ability.

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2. Returns & Refunds Policy

• Strict No Refund/Return Policy:

  As a standard policy, we operate on a strict no refund and no return basis for all physical and digital products sold through our platform.

• Damaged or Defective Products:

  If you receive a product that is visibly damaged or defective, you must:

   

  • Notify us within 48 hours of delivery.

  • Provide clear photographic or video evidence of the issue, including packaging condition.

  • Email the evidence and your order details to writetoshweta23@gmail.com

  Our team will review the case on a case-by-case basis. We may, at our sole discretion:

   

  • Issue a replacement (free of charge), or

  • Provide partial credit or a refund only if the claim is found legitimate and verified.

   

• Exceptions: We will not entertain returns or refunds in the following cases:

   

  • Minor cosmetic damage due to handling or transport.

  • Customer negligence or improper unpacking.

  • Claims without timely evidence or delayed complaints.

  • Unsubstantiated refund requests without clear cause.

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3. Loss, Delay, or Misdelivery

We do not guarantee delivery timelines, especially for remote or high-risk zones. In rare cases of failed delivery or severe logistical error, please contact us immediately. If the issue is confirmed to be due to a carrier fault or our oversight, we may step in to rectify it, including offering re-delivery or alternate solutions.

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4. Digital Products & eBooks

• All digital products, including eBooks, are delivered electronically.

• No refund is applicable for digital files once the download link has been accessed.

• It is the customer’s responsibility to ensure device compatibility and proper email entry during purchase.

 

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5. Customer Support

For all shipping-related concerns, reach us at:

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writetoshweta23@gmail.com

Or use our Contact Page

 

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6. Right to Refuse or Modify

We reserve the right to:

 

• Refuse refund or replacement requests that do not meet the above conditions.

• Modify this policy at any time without prior notice.

• Make final decisions on all disputes and claims, which shall be binding.

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By completing your purchase, you acknowledge that you have read, understood, and agreed to this Shipping & Returns Policy.